Returns Policy
FAQ
Shipping, import duties and VAT?
Returns policy
Shipping policy
Privacy Policy
When will I receive my watch?
Do you offer express deliveries?
I'm being asked to pay import fees?
Can I print a gift card?
Weret quick guide
Get started with your watch
Where can I download the Weret app?
What is included in the box?
How do I change the Weret straps?
What are the Weret Themes and how do I change them?
How can I see the Weather information on my Weret?
How do I switch between Time mode and Weather mode?
What are the watch controls (pushers)?
What weather information can I see on my Weret?
What are the Weret App functions?
Important information about your new watch
Important information about the battery
Important information about the buttons
What are the technical specifications of the watches?
What technology does the Weret watch feature?
What are the scales available to Weret watch?
What components are inside the watch?
Is the Weret watch water resistant?
What are the dimensions and the weight of a Weret watch?
Of what materials are the watches made of?
How long does each charge last?
What is the size of the straps?
How long is the warranty?
What is covered in the warranty?
What is not covered in the warranty?
User Manual
Download here the Weret User Manual
Overview
Initiate a repair or warranty issue
My new watch doesn't work
How can I reset my watch?
Why I can't switch between Time and Weather modes?
I can’t see the Time mode after starting my Weret watch.
I can’t see the Weather mode after starting my watch.
Why is my watch vibrating and the hands don’t move when I press the crown?
Why can’t I pair my Weret watch to my smartphone?
When do time/date update automatically on Weret?
How will I know when my battery is low?
What does it mean the lights on my induction charger?
Why is my induction charger warming?
Can I replace the battery?
How should I dispose of the electrical and electronic equipment of the Weret watch?
Shipping, import duties and VAT?
Free worldwide shipping is included in the price and delivery times from 4 business days.
- VAT is included within the European Union as the purchase is towards a Swedish company.
- Weret will cover all shipping charges worldwide incl local taxes and duties upon importation.
Orders are usually dispatched from our warehouse at 14:00 CET on business days.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
An email is sent out from the warehouse with tracking information about your order.
Please find our policies here:
Returns policy
Please find our other policies here:
Shipping policy
Find it here: Shipping policy
Please find our policies here:
Privacy Policy
Find it here: Privacy policy
Please find our policies here:
When will I receive my watch?
An email is sent out from the warehouse with tracking information about your order.
Orders are usually dispatched from our warehouse at 14:00 CET on business days.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Free worldwide shipping is included in the price and delivery times from 4 business days.
Do you offer express deliveries?
Yes, please reach out to our support before you order a UPS Express delivery.
We offer to ship to destinations worldwide from Sweden.
https://weret.com/products/ups-express
United States
Europe
Next Day
North America
Middle East
Asia
2 Days
Latin America
Australia
Africa
3 Days+
Delivery times are estimates only. Packages are leaving our warehouse in Sweden at 14:00 Mo-Fri CET. Express Deliveries need to be confirmed by the warehouse, reach out to support@weret.com
I'm being asked to pay import fees?
Sometimes, things go wrong.
No worries, Weret will cover all shipping charges worldwide incl local taxes, and duties upon importation. Pay your local fees for faster delivery and hand in the receipt to support@weret.com and we will reimburse you through the same payment method as you purchased your Weret watch.
Please find our policies here:
Can I print a gift card?
We have designed beautiful gift cards that you can print. Download this pdf and choose the gift card that suits you best.
Weret quick guide
It is so easy to set up your Weret watch, that we’ve made a quick guide, although we think is always good to check the complete Weret manual.
“Setup is simple, you just ask a 7 year old to do it while you have a cup of tea”
Fin Mullen, Editor Windsurf Magazine
SV - Aktivera din klocka genom att placera den på den anslutna, kompatibla laddaren.
DE - Aktivieren Sie Ihre Uhr, indem Sie sie auf das angeschlossene kompatible Ladegerät legen.
ES - Activa tu reloj colocándolo en el cargador compatible incluido.
FR - Activez votre montre en la plaçant sur le chargeur compatible fourni.
IT - Attiva l'orologio, posizionandolo sul caricatore compatibile fornito in dotazione.
PT - Ative o seu relógio colocando-o no carregador compatível fornecido e conectado.
NL - Activeer je horloge door het horloge op de meegeleverde compatibele oplader te plaatsen als deze verbonden is.
SV - Ladda ned och installera Weret appen på din iPhone eller Android telefon.
DE - Laden Sie die Weret-App auf Ihr iPhone oder Android-Handy herunter und installieren Sie sie.
ES - Descargue e instale la aplicación Weret en su iPhone o teléfono Android.
FR - Téléchargez et installez l'application Weret sur votre iPhone ou votre téléphone Android.
IT - Scarica e installa l'app Weret sul tuo iPhone o telefono Android.
PT - Baixe e instale o aplicativo Weret no seu iPhone ou Android.
NL - Download en installeer de Weret-app op je iPhone of Android-telefoon.
SV - Slå på BluetoothTM och följ appinstruktionerna.
DE - Schalten Sie BluetoothTM ein und folgen Sie de Anweisungen der App.
ES - Enciende el BluetoothTM y sigue las instrucciones de la aplicación.
FR - Activez le BluetoothTM et suivez les instructions de l'application.
IT - Attiva il BluetoothTM e segui le istruzioni dell'app.
PT - Ligue o BluetoothTM siga as instruções da app.
NL - Schakel BluetoothTM in en volg de instructies in de app.
Important: A Bluetooth connection between a phone and the Weret watch is needed for the watch to receive the latest weather data. The phone needs to be within 5 meters range from the watch for Bluetooth connectivity. The Weret app needs to be running in the background for keeping the Bluetooth connection alive. Killing the app will close the Bluetooth connection. Keep the app running in the background, you can use the phone and other apps as normal.
Important: The watch crown and pushers are buttons and can not be rotated. The buttons work by pressing. Rotate them with force can lead to damage to the product.
Get started with your watch
The Weret watch is an analog smartwatch that adapts to your lifestyle by streaming relevant live data directly to your wrist. The complete watch setup is done using the smartphone application (app). The setup contains initialization and calibration of the watch hands, identification of the watch edition and variant, and selection of a data theme. Follow the steps below to get started with your watch:
A - Activate your watch
The watch arrives in “shipping mode” and is inactive. It is activated by placing it on top of the accompanying Weret induction charger, letting it sit a few seconds and then taking it off the charger.
When the watch is removed from the charger it exits shipping mode, and the second hand will start moving. If the battery level is below 25%, it will charge up to 25% before exiting shipping mode.
B - Charge your Weret watch
- Connect the charging plate to a USB outlet using the charger provided in the sales box.
- Make sure the charging plate is facing up, and that there's nothing on the plate.
- Place your watch in the center of the charging plate for 2 hours, until it is fully charged.
>> Attention: It's normal for the charging plate and device to get warm.
C - Download and install the Weret app
To configure the watch and enable it to show other data than the current time, it has to be “paired” with a smartphone running the Weret smartphone app.
- Find the Weret app in one of these locations, depending on your device:
- The Apple® App Store® for iOS devices
- The Google PlayTM Store for Android devices
- Install the app.
D - Turn Bluetooth on and follow the app instructions
When the app is installed, open it and get started. You’ll be guided through the process of connecting (pairing) your Weret Watch to your mobile device.
E - Putting on your Weret Watch
The Weret watch straps have built-in quick release pins for a speedy attachment to your watch. If the knobs on the tiny steel bars are pulled back, the spring in the bars will be loosened, allowing you to attach the strap to the watch face. Repeat the same procedure if you want to change straps.
Important: A Bluetooth connection between a phone and the Weret watch is needed for the watch to receive the latest weather data. The phone needs to be within 5 meters range from the watch for Bluetooth connectivity. The Weret app needs to be running in the background for keeping the Bluetooth connection alive. Killing the app will close the Bluetooth connection. Keep the app running in the background, you can use the phone and other apps as normal.
Important: The watch crown and pushers are buttons and can not be rotated. The buttons work by pressing. Rotate them with force can lead to damage to the product.
Where can I download the Weret app?
The Weret Watch is connected to a smartphone via Bluetooth Low Energy and it has to be “paired” with the exclusive Weret Smartphone app.
You can download the Weret app in one of these locations, depending on your device:
- The Apple® App Store® for iOS devices
- The Google PlayTM Store for Android devices
What is included in the box?
This is what you are going to receive in the box:
- A Weret Analog Smartwatch
- Wireless Charger, with USB-cord
- Your selected Strap
- Getting started booklet
How do I change the Weret straps?
Yes! The Weret watch has a quick-release strap that allows you to swap straps in seconds.
Follow the steps below to change yours:
QUICK-RELEASE
Attach - Pull the release, align the pins to the lug holes, and click into positions.
Detach - Pull the release to the side and remove the pins from the lug holes.
What are the Weret Themes and how do I change them?
The Weret smartphone app retrieves data from different sources on the Internet. This data is organized in different Weather Themes. A Weather Theme defines some user configuration, and how the hands on the watch visualize the data.
Currently, we have:
Wave theme: Swell height, swell direction, tide flow, air pressure, and water temperature.
Wind theme: Wind speed, wind direction, tide flow, air pressure, and air temperature.
They are both powered by magicseaweed.
Weather Theme: Wind speed, wind direction, air pressure, air temperature, and sunset.
The data comes from Worldweatheronline.
To select a Theme, follow these steps in the Weret App:
Click “Themes” tab
- Select a theme
- Click “Select theme”
- Select your spot on the map
- Click “Save”
How can I see the Weather information on my Weret?
The hands will use the outer scales and accent form to show numeric values. What scale and hand combination that the user should look at is communicated through information in the Weret app and depends on the data theme selected.
When in Time mode, hour, minute and second hands show the current time, which is defined by the time of the paired smartphone.
When in Weather Mode, activated by pressing the crown (middle button/P2) of your Weret watch, hour, minute and second hands show the extra information from your currently selected Theme - Wave Theme and Wind Theme, both with surf data powered by magicseaweed, or the Weather Theme with weather conditions such as air temperature and air pressure.
All Weret watch models are available in two versions of the outer scale, select your preferred dial when purchasing your Weret:
- US Imperial with Fahrenheit and inches of Mercury (inHg)
Left side: air pressure 28 inHG to 31 inHG
Right side: air/water temperature 0°F to 120°F
- Metric with Celsius and mbar.
Left side: air pressure, 930 mBar to 1050 mBar
Right side: air/water temperature, -20°C to 40°C
All Weret watches have the two sub-dials and the iconic Accent waveform:
Left sub-dial - wind speed (m, ft) / wave height, 0-12, linear (mph, m/s, beaufort scale)
Right sub-dial - wind origin / wave direction (compass North/West/South/East)
Accent Waveform - sun position / tidal state
Below you can see an example of how data is visualized:
The hour hand points at the outer scale, showing your selected location's current air temperature or water temperature in Celsius in the Metric dial and in Fahrenheit in the US Imperial dial. Select your preferred watch dial when you purchase your Weret watch.
Al Weret Watches have the iconic Accent Waveform. The second-hand shows the sun position or the current tide type. The 12 o'clock position indicates high tide, to the left of the center indicates flood current, and to the right of the center indicates ebb current.
Al Weret Watches have two subdials. left subdial shows your selected location's wave height (in meters or feet), or current wind speed (in the Beaufort scale, meters per second or miles per hour).
The right subdial shows your selected location's current wind origin or wave direction on the compass.
How do I switch between Time mode and Weather mode?
There are two ways to toggle your Weret watch from Time Mode and Weather Mode. On your watch, just press the crown (middle button/P2).
In the Weret App, on the main screen (tab “My watch”), you will see the “Time” and “Weather” buttons. They can also be pressed to switch the watch between Time and Data mode.
What are the watch controls (pushers)?
Your Weret watch is controlled using three pushers: top pusher (P1), crown pusher (P2) and bottom pusher (P3). Pressing P1 or P3 sends a command to the smartphone app. This command activates a user-selected function. The functions currently available are:
Media control - press to Play/Pause and hold to skip track
Find my phone - press once to vibrate, hold to trigger sound
Pressing P2 toggles the watch between Time and Date modes.
Important - Do not rotate either of the pushers, it provides no functionality, and rotating P2 (the crown) could lead to damage to the watch.
What weather information can I see on my Weret?
The Weret watch shows the weather real-time data on its dial and sub-dials and by using the watch hands to point on the outer scale.
All Weret watches:
Windspeed, 0-12, (mph, m/s, beaufort scale)
Wave height, 0-12, (m, ft)
Wind origin (compass North/West/South/East)
Wave direction (compass North/West/South/East)
Sun position (Accent Waveform)
Tidal state (Accent Waveform)
US Imperial Weret Watches (Fahrenheit):
Air pressure (28 inHG to 31 inHG)
Air temperature (0°F to 120°F)
Water temperature (0°F to 120°F)
Metric Weret Watches (Celsius):
Air pressure (930 mBar to 1050 mBar)
Air temperature (-20°C to 40°C)
Water temperature (-20°C to 40°C)
All Weret watch models are available in two versions of the outer scale, select your preferred watch dial when purchasing your Weret.
What are the Weret App functions?
The Weret watch connects to your smartphone via the exclusive Weret App (available for iOS and Android devices). Once you install it and follow the connection instructions, you will see the following main screen:
Here are the Weret app functions:
A - The “My Watch” tab is what is currently shown in the app screenshot. It is the main screen of the app and it shows the latest data of the currently selected data theme.
B - The “Themes” tab shows a listing of currently available Data Themes that the user can pick from.
C - The “Store” tab takes the user to the Weret online e-commerce store where watches and accessories can be purchased.
D - The Time/Data toggle indicates if the watch is in Time mode or Data mode. It can also be pressed to switch the watch between Time and Data mode.
E - Shows the configuration for the currently selected data theme. E.g. the location on a weather theme.
F - The watch matches the watch edition paired with the smartphone app. It mirrors the hand position on the actual watch and whose the data points in detail.
G/I - Allows the user to configure the actions of the P1 and P3 pusher buttons.
H - The P2 button (the crown) can be pushed in the app, and the action mimics pressing the actual button.
J - Pressing any of the data points opens up a detailed view with further explanation.
Customize Pusher for a Function
- Tap on one of the pushers on the first screen
- Click in the arrow to see the plugin options
- Click on the function you want to attach to that pusher
- Click “Save”
Select a Weather Theme
- Click “Themes” tab
- Select a theme
- Click “Select theme”
- Select your spot on the map
- Click “Save”
Important information about your new watch
Important: A Bluetooth connection between a phone and the Weret watch is needed for the watch to receive the latest weather data. The phone needs to be within 5 meters range from the watch for Bluetooth connectivity. The Weret app needs to be running in the background for keeping the Bluetooth connection alive. Killing the app will close the Bluetooth connection. Keep the app running in the background, you can use the phone and other apps as normal.
Important: The watch crown and pushers are buttons and can not be rotated. The buttons work by pressing. Rotate them with force can lead to damage to the product.
The Weret app requires one of the following:
- Android 6.0 and up
- iOS 11.4 and up
Terms and conditions: Weret Smart Watch mobile application»
>> Even if your watch is water-resistant, in order to avoid water penetration, which could damage the movement, it is imperative not to use the pushers when the watch is in contact with water.
>> Many components in our movement are made of metal, so magnetic fields may temporarily disrupt their functioning, or even cause a total stop. We strongly recommend you not to place the watch on devices with a magnetic field such as microwaves, refrigerators, speakers, etc.
>> You should avoid exposing your watch to extreme temperatures of above 50°C/131°F or below -5°C/23°F. Also, avoid sudden changes in temperature, for example in a sauna or when diving into cold water after direct exposure to the sun. Sudden and extreme temperature changes can cause condensation on the inside of the glass.
>> Do not disassemble the watch, there are no serviceable parts inside the watch.
>> Do not allow small children to play with the device as small parts may come loose and pose a choking hazard.
>> Do not use this transmitting device near sensitive medical equipment without requesting permission.
>> If you have electronic medical implants, do not use this device without consulting medical expertise first.
>> Radio frequency exposure - Your Weret device is equipped with a radio transmitter and receiver of BluetoothTM Low Energy type, operating in the frequency range 2402 to 2480 MHz. Its radiated output power is far below exposure limits set by national authorities such as the FCC, IC, European Council and international health agencies.
Important information about the battery
>> If the battery in your watch is completely discharged, there is a risk of leakage and that may damage the movement.
>> Your watch is only compatible with the provided induction charger. Do not charge your watch with other induction chargers since your watch may overheat.
>> Further, the charger should not be used to charge other items than your Weret watch.
>> Risk of fire and burns. Do not disassemble, heat above 50°C/131°F or incinerate.
>> Never put batteries in the mouth. Swallowing may lead to serious injury or death. If ingested, immediately seek medical attention.
Important information about the buttons
Important: The watch crown and pushers are buttons and can not be rotated. The buttons work by pressing. Rotate them with force can lead to damage to the product.
What are the technical specifications of the watches?
At the core of the watch sits a high quality Swiss chronograph movement. Co-developed together with one of the leading Swiss watchmakers to enable innovation and new exciting functionalities while maintaining the highest level of accuracy and quality.
A Bluetooth connection enables the watch to communicate with your smartphone, making it possible to shift between a conventional watch and an augmented layer. All done without the need for a power hungry and soulless digital display.
Charging is done via wireless induction a few times every year - fast and convenient.
Dimensions:
Diameter: 42mm
Thickness: 14,5mm
Weight: ~87g (case without straps)
Strap widht: 22mm
Case material: 316L stainless steel,a low-carbon steel with excellent corrosion resistance to sea-water. It also incorborates 2-3 percent molybdenium, which increases corrosion resistance, compared to other stainless steels e.g. 304L. This steel quality is referred to as surgical grade stainless steel, or marine grade stainless steel.
Movement: Swiss chronograph movement Festina Group
Water resistant: 10atm / 100 meter
Battery: PD2032C1
Rechargable LI-ION 80mAh 3.7V
Charge cycles: 500
Battery charger:
Inductive wireless charger
Powered by USB charger
Charging time from empty to full: ~2,5h
Battery life of watch:
Charging needed between 3-6 months depending on usage. Battery life depends mostly on how much data is sent to the watch, this of course varies a bit between personal habits/data source/etc.
Certifications for watch and charger:
Europe: CE, CE-RED, ROHS
US: FCC
Canada: IC
We test the watch and charger, to pass hasardous substances tests, radiation tests (Bluetooth) and human safety tests, such as fire hazards and radiation absorbed by human tissue to make sure that it is safe to use. And also that it conforms to the radio frequency laws of EU, US, and Canada
What technology does the Weret watch feature?
At the core of the Weret watch sits a high quality Swiss chronograph movement. Co-developed together with one of the leading Swiss watchmakers to enable innovation and new exciting functionalities while maintaining the highest level of accuracy and quality.
These are the technologies your Weret watch brings:
- Five dials
- Bi-directional dials and sub-dials
- Three pusher buttons - that are configured according to your preferences.
- Bluetooth connection - enables the watch to communicate with your smartphone, making it possible to shift between a conventional watch and an augmented layer. All done without the need for a power-hungry and soulless digital display.
- Android/iOS app - Via your smartphone you control what the dials on your wrist show.
- Wireless induction charging - done a few times every year - fast and convenient.
What are the scales available to Weret watch?
Your Weret watch is a unique timepiece that allows you to have real-time weather conditions of your favorite magicseaweed surf spot. All Weret watch models are available in an Imperial version with Fahrenheit and inches of Mercury (inHg) or a Celsius version with mbar. Below you can check both dials:
Outer scale (Metric) - Left side: air pressure, 930 mBar to 1050 mBar
Right side: temperature, -20°C to 40°C
Outer scale (US Imperial) - Left side: 28 inHG to 31 inHG
Right side: 0°F to 120°F
What components are inside the watch?
At the core of the watch sits a high quality Swiss chronograph movement. Co-developed together with one of the leading Swiss watchmakers to enable innovation and new exciting functionalities while maintaining the highest level of accuracy and quality.
A Bluetooth connection enables the watch to communicate with your smartphone, making it possible to shift between a conventional watch and an augmented layer. All done without the need for a power-hungry and soulless digital display.
Charging is done via wireless induction a few times every year - fast and convenient.
Is the Weret watch water resistant?
Yes! Your Weret is water resistant up to 100 m (330 ft). The case is made with 316L stainless steel, a low-carbon steel with excellent corrosion resistance to sea-water.
It also incorporates 2-3 percent molybdenum, which increases corrosion resistance, compared to other stainless steels e.g. 304L. This steel quality is referred to as surgical grade stainless steel, or marine grade stainless steel.
What are the dimensions and the weight of a Weret watch?
The case dimensions of Weret watchers are:
- Case diameter: 42 mm
- Case thickness: 14,5mm
A Weret watch weight is ~87g, only the case without straps.
Of what materials are the watches made of?
The Weret watches are made to last with timeless design, clean silhouettes, innovative techniques, and functional details. Inspired by Scandinavian automotive design it uses only the best materials and craftsmanship honouring the Swedish manufacturing heritage.
- The bezel/case is made of 316L surgical grade stainless steel - a low-carbon steel with excellent corrosion resistance to sea-water
- The crystal is from Sapphire glass with anti-reflection and anti-scratch coating
How long does each charge last?
The Weret watches use Bluetooth™ Low Energy to connect to your smartphone. Combined with our high quality movement and carefully optimized software, we are able to deliver up to six months of battery charge.
Wireless charging with induction charger:
Rechargable LI-ION 80mAh 3.7V.
Charging needed between 3-6 months depending on usage.
Battery charge cycles: 500.
Charging time from empty to full: ~2,5h
Weret Wireless induction charger included:
Your watch is only compatible with the provided induction charger. Do not charge your watch with other induction chargers since your watch may overheat.
What is the size of the straps?
The Black Canvas strap is 22 mm wide, plate width 32mm, and 250 mm long when attached to the Weret watch (190 mm in the shortest hole and 225 mm in the longest position).
The Black Silicon strap is 20 mm wide and 245 mm long when attached to the Weret watch (165 mm in the shortest hole and 220 mm in the longest position).
The Leather straps are 22 mm wide and 245 mm long when attached to the Weret watch (175 mm in the shortest hole and 225 mm in the longest position).
All Weret straps match all Weret models. They all have a quick-release system that is 20 mm wide. The lug width is 22 mm.
How long is the warranty?
Weret AB (“Weret”) warrants that for a limited period of two (2) years, as from delivery of the product, that the product included in the package are free from defects in material under normal use.
What is covered in the warranty?
Weret AB (“Weret”) warrants that for a limited period of two (2) years, as from delivery of the product, that the product included in the package are free from defects in material under normal use.
This is a voluntary manufacturer’s warranty. It provides rights separate to the rights provided by consumer law, including, but not limited to those relating to non-conforming goods. Weret’s limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.
Should your watch require warranty service, please contact the authorized Weret dealer who sold you the watch and provide them with your proof of purchase. If work is done under the warranty, the Weret dealer or service centre may to the extent permitted by law charge for postage and handling.
Non-warranty service is done at an appropriate charge by the authorized Weret retailer of your choice. This warranty is void if non-certified Weret dealers carries out service of the watch. In the event of repair, the watch, watch parts or bracelet/strap may be replaced with equivalent parts.
What is not covered in the warranty?
The Weret watch warranty does not cover:
- Sapphire crystal life.
- Failure caused by fire, earthquake, and other natural disasters.
- Failure resulting from an improper service modification.
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
- Alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber.
- Weret will not repair damaged leather products. We will only replace them if the conditions of the warranty are met within 6 months from date of purchase. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or if a valid receipt is not included.
- Any work done by an unauthorized third party.
- Even for products submitted within the valid warranty period, repair costs that would normally be covered by the terms of the warranty may be charged in cases where information about the distributor or place of purchase is missing or incomplete.
- Claims covered by any extra warranty that may be provided by the seller.
- A watch that was not originally purchased from an authorized Weret retailer.
User Manual
Download here the Weret User Manual
The Weret watch is an analog smartwatch that adapts to your lifestyle by streaming relevant live data directly to your wrist. Choose a data theme on the smartphone app that includes, for example, the swell height at your favorite magicseaweed surf spot or the weather conditions at a specific location. With a press on the middle button (the crown), the watch toggles between time mode - where the time is shown as on a standard analog watch - and data mode, where it moves the hands to show you the current data on the dials.
Important: A Bluetooth connection between a phone and the Weret watch is needed for the watch to receive the latest weather data. The phone needs to be within 5 meters range from the watch for Bluetooth connectivity. The Weret app needs to be running in the background for keeping the Bluetooth connection alive. Killing the app will close the Bluetooth connection. Keep the app running in the background, you can use the phone and other apps as normal.
Important: The watch crown and pushers are buttons and can not be rotated. The buttons work by pressing. Rotate them with force can lead to damage to the product.
Initiate a repair or warranty issue
This article explains the process if your watch needs a repair service.
Please initiate contact with support@weret.com and explain the issue together with your Order number. If this is a warranty issue or not will be evaluated by the support and in some cases, the watch needs to be investigated physically.
- A shipping label for sending the watch to Weret, back and forth for repair service, will be received by e-mail after it is purchased online here >>. If it's under warranty you will receive a free return label from the service team by e-mail.
- Wrap the Weret Box with all parts included in it, and stick the shipping label on the external packaging. UPS also requires three copies of the commercial invoice that you will receive from us to be attached to the outside of the package.
- Leave it at your closest UPS access point if you ordered the label from us.
- As soon as your watch arrives, we will update you about the repair service or replacement within the guarantee. You will get information regarding the service fee if it's not under guarantee and when all fees are paid the watch will be shipped to you.
My new watch doesn't work
Situation: You have charged your new watch for two hours, the app shows a good battery level, but the watch is still not working (you can't switch between Time and Weather modes on the watch).
To fix: Sometimes, when the watch is on shipping mode, it's necessary to charge for the whole night, even if the app shows enough battery. Please try this and see if the functions will get back to normal.
Also have in mind that the charger will warm up, and this is expected.
How can I reset my watch?
As with any smartwatch, sometimes it is necessary to reset your Weret to get the functions back to normal.
Before you complete the reset procedure, you can reach out to us via support@weret.com, so we can help better to identify the issue.
You can also try a shorter action:
- Go to Weret app - Unpair/pair your watch
- Recalibrate the hands in the Weret App "Settings - Recalibrate watch hands"
- Sync time in the Weret App - "Settings - Sync device time to watch"
If the steps above aren't enough, you can reset the watch:
Unpair your watch from Weret App - “Settings- unpair”
- Remove the watch from your phone Bluetooth
- Uninstall the Weret App
- Turn off your phone Bluetooth
- Reset your watch by pressing the crown (middle button) for 10s
- Turn your phone Bluetooth
- Install the Weret App
- Pair your watch in the app
- Recalibrate the hands in the Weret App “Settings - Recalibrate watch hands”
- Sync time in the Weret App - “Settings - Sync device time to watch”
Why I can't switch between Time and Weather modes?
The Weret watch is connected to the smartphone via Bluetooth.
If you press the crown and the watch hands don't move you might be away from your Bluetooth range or without Bluetooth/Internet connection. Please, check both possibilities.
If you are in the Bluetooth range, you can try the following steps to get the functions back to normal:
- Go to Weret app - Unpair/pair your watch
- Recalibrate the hands in the Weret App "Settings - Recalibrate watch hands"
- Sync time in the Weret App - "Settings - Sync device time to watch"
Note that to have the surf data up to date the watch also needs to be near your phone and Internet connection.
I can’t see the Time mode after starting my Weret watch.
The Weret watch arrives in “shipping mode” and is inactive. When you activate your watch after exiting shipping mode, it can either be in Time mode or Weather mode.
Pressing the crown toggles the watch between these two modes.
Obs.: When the battery is below 20% and shipping mode, the hands point down (6).
I can’t see the Weather mode after starting my watch.
The Weret watch arrives in “shipping mode” and is inactive. When you are activating your watch, after exiting shipping mode, it can either be in Time mode or Weather mode.
Pressing the crown (P2) toggles the watch between these two modes.
Obs.: When the battery is below 20% and shipping mode, the hands point down (6).
Why is my watch vibrating and the hands don’t move when I press the crown?
If you press the crown of your watch and it's vibrating you might be away from your Bluetooth range or without Bluetooth/Internet connection. Please, check both possibilities.
You also have the option to deactivate the vibration. Go into Weret App - Settings - Vibrate if disconnected.
Why can’t I pair my Weret watch to my smartphone?
Your Weret watch is paired to your smartphone via Bluetooth™ Low Energy. If you already have downloaded the Weret App and your watch is not connecting to the device, make sure your phone’s bluetooth is turned ON.
When do time/date update automatically on Weret?
There are two situations when your Weret will adjust the time/date automatically:
- When your change time-zones.
- When you daylight saving time is starting and ending.
How will I know when my battery is low?
The Weret app will notify you that the battery is running low. You will also notice the different behavior of the watches' hands. Check below what will happen when the battery level is under 20%.
<20% capacity
The watch indicates that the battery is almost empty by ticking the second hand all 4 seconds.
<12% capacity
The Bluetooth Low Energy (BLE) part is deactivated in order to reduce the power consumption. Hour and Minute is working normally, the hand for the seconds is placed at noon and stopped ticking.
<5% capacity
The watch moves all hands to noon and disables everything except the internal calendar function. Recommend to charge the watch.
Obs: When in shipping mode AND with battery <20% capacity the watch's hands point down (6)
What does it mean the lights on my induction charger?
Your Weret watch comes with a wireless induction charger. Below you can see what the LED light behavior means:
Power up Green, solid
Standby Green, solid
Charging Blue, solid
Fully charged Green, solid
Fault Blue, blinking
Why is my induction charger warming?
You don’t need to worry if your induction charging plate and your device get warmer when your watch is charging. It is normal.
Can I replace the battery?
An authorised Weret watch workshop can replace the battery. The warranty becomes void if you try to change the battery by yourself. The battery is extremely durable and rechargeable.
How should I dispose of the electrical and electronic equipment of the Weret watch?
The symbol on the product or its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste for recycling, please contact your local authority, or where you purchased your product.
