End of an Era: Weret is Closed
- It is with heavy hearts that we announce the closure of Weret, the company that has been serving the surfing community with top-notch watches.
We are grateful for your support throughout the years.

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    Shipping Policy

    SECTION 1.
    GENERAL
     
    Weret AB ("we" and "us") is the operator of (https://www.weret.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
     
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
     
     
    SECTION 2.
    SHIPPING COST
     

    Shipping costs are calculated during checkout based on weight, dimensions and
    destination of the items in the order. Payment for shipping will be collected
    with the purchase.
    This price will be the final price for shipping cost to the customer.

     

    SECTION 3.

    RETURNS


    Please refer to our refund policy.

     

    SECTION 4.

    DELIVERY TERMS


    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 - 7 days

    4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 - 22 days. This
    varies greatly depending on the courier you have selected. We are able to offer
    a more specific estimate when you are choosing your courier at checkout.

    4.3 Dispatch Time
    Orders are usually dispatched within 2 business days of payment of order
    Our warehouse operates on Monday - Friday during standard business hours, except
    on national holidays at which time the warehouse will be closed. In these
    instances, we take steps to ensure shipment delays will be kept to a minimum.

    4.4 Change Of Delivery Address
    For change of delivery address requests, we are able to change the address at
    any time before the order has been dispatched.

    4.5 P.O. Box Shipping
    Weret AB will ship to P.O. box addresses using postal services only. We are
    unable to offer couriers services to these locations.

    4.6 Military Address Shipping
    We are unable to offer this service using courier services.


    4.7 Items Out Of Stock
    If an item is out of stock, we will cancel and refund the out-of-stock items and
    dispatch the rest of the order.

    4.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we
    can conduct an investigation

     

    SECTION 5.

    TRACKING NOTIFICATIONS

    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.

     

    SECTION 6.

    PARCELS DAMAGED IN TRANSIT

    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.

     

    SECTION 7.

    SALES TAX


    7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the
    website

    7.2 Import Duties & Taxes
    Import duties and taxes for international shipments will be pre-paid, without
    any additional fees to be paid by customer upon arrival in destination country.
    Not valdi for Brazil.

     

    SECTION 8.

    CANCELLATIONS


    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy.

     

    SECTION 9.

    INSURANCE


    Parcels are insured for loss and damage up to the value as stated by the
    courier.

     

    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost.

     

    SECTION 10.
    CHANGES TO THIS SHIPPING POLICY
     
    We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
     

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

     
    SECTION 11.
    CUSTOMER SERVICE
     
     
    For all customer service enquiries, please contact us at support.weret.com, support@weret.com
     
     
    Version. 1.0.2 issued by WERET

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    Returns Policy

    To return your product, you should first contact us at returns@weret.com. You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

     
     
    Free Returns
     
    Extended Christmas Holiday Return Period
    Order placed between November 1st and December 25th has an extended return period until February 28th.
     
    Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
     
    We always refund by the same method you used to pay, and we ask that items are returned in a sellable condition. Please note that items bought online cannot be refunded or exchanged in any of our stores.
     
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
     
    To complete your return, we require a receipt or proof of purchase.
     
    There are certain situations where only partial refunds are granted
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
     
     
     
    Free Shipping
    In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
     
    You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
     
    You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
     
     
     
    Free Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Partial refunds may be applied. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
     
     
     
    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@weret.com 
     
     
     
    Card Payments
    After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.
     
     
     
    PayPal
    After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.
     
    We will refund your purchase in the same currency as when you placed the original order. We always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.
     
     
     
    Klarna
    When we have received the returned parcel you will be credited the sum amount of the product/s that you have returned. You will not be sent a new invoice with a corrected amount, you must instead adjust this yourself and pay the remaining sum due for invoice.
     
    If the invoice is already paid in full then Klarna will contact you for repayment within 30 days. To speed up the refund, you are advised to contact Klarna with your correct payment details.
     
     
     
    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at returns@weret.com.
     
     
     
    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@weret.com



    Version. 1.0.2 issued by WERET

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